Plan Your Day
BURNABY BLUES + ROOTS FESTIVAL

STAGES:
The site features two stages; the LAKE STAGE at the south end of the site and the GARDEN STAGE on the west side.

GATES:
Main Gate - open 1:00-9:00pm.
West Gate – open 1:00-6:00pm. After 6pm, patrons will have to proceed east to the Main Gate.

There will be two gates to the festival, both feeding from Deer Lake Ave. The Main Gate is located on the northeast side of the Shadbolt Centre. This gate will be open to patrons holding tickets, those purchasing tickets at the Box Office subject to availability and those picking up tickets at Will Call. The West Gate is located on the northwest side of the Shadbolt Centre and is restricted to ticket holders. Pedestrians may access the West Gate via the Burnaby Art Gallery parking lot (up the hill to the west of Shadbolt Centre for the Arts).

WILL CALL:
Tickets purchased online or by phone can be picked up in advance at the Shadbolt Centre Box Office. You must produce the credit card used to purchase the ticket(s) and photo ID. If you don’t have a chance to pick up your tickets in advance they will be located at the Will Call table at the Main Gate. On festival day, the Box Office and Will Call area will be open from 11:30 am – 9:00 pm .

WEATHER:
This is an outdoor venue - please be prepared for the weather as the festival will take place rain or shine. Hats, sunglasses and sunscreen are advised. You can check on forecasts at Environment Canada - www.weatheroffice.gc.ca

SEATING:
Chairs are permitted. In consideration of fellow patrons, legless chairs or those with low backs and short legs are preferred and very much appreciated. Deer Lake Park is a general admission lawn seating environment and there are no reserved seats. Please be aware that many people in our audience enjoy dancing.

SPECIAL NEEDS SEATING:
If you have a physical disability or are mobility challenged, a small special needs seating area will be available on site – please contact the Shadbolt Centre Box Office at 604-205-3000 and they will make arrangements for you to access this area. A wheelchair access portable washroom will be situated close by.

FESTIVAL FOOD & BEVERAGE:
There will be a variety of food and beverage options available for purchase. You may also bring your own food and non-alcoholic beverage. (See Gate Guidelines). Please be advised that the festival site is licensed for alcohol consumption and anyone purchasing or consuming alcohol must be 19 years of age or older and will require a DAV (drinking age verification) wristband. These wristbands will be available at the identification tent by the alcohol service area on site. Two pieces of identification will be required to obtain this wristband; one primary government issued piece of I.D. (driver’s license, passport) must include a photo. NOTE: No cans will be permitted into the festival site.
WATER: Blue banners will mark the location of drinking water troughs. (one on each side). The Metro Vancouver Water Wagon will also be situated on site. Bring your own empty plastic water bottle to refill. Only COMMERCIALLY sealed plastic bottles of non alcoholic beverage will be permitted into the site.
WASHROOMS: Only portable washrooms will be available and their general location will be marked with orange banners. The Shadbolt Centre will be CLOSED on festival day.

PUBLIC PAY PHONE:
One pay phone located at the Main Gate.

ATM:
ATMs will be located on Spirit Square (south side of Shadbolt building)

"ART'S HOME"
A children’s arts activity zone led by Shadbolt Centre art instructors will be open from 3:30 pm to 7:30pm. Children must be supervised by parent/guardian at all times. Thank you for keeping this area an alcohol and smoke free zone.

SMOKING ZONE:
In consideration of your fellow festival goers, it would be greatly appreciated if smoking is restricted to the designated smoking area on west side of the site. IN THE EVENT OF A REGIONAL SMOKING BAN, SIGNAGE WILL BE PLACED AT THE GATES AND ON THE WEBSITE.

GATE GUIDELINES:
• NO ALCOHOL MAY BE BROUGHT INTO THE SITE
• CHAIRS ARE PERMITTED – LOW BACKS RECOMMENDED
• COOLERS AND FOOD ITEMS ARE PERMITTED
• NO MUSICAL INSTRUMENTS
• NO GLASS CONTAINERS OR CANS
• NO PROFESSIONAL CAMERAS (DEFINED AS THOSE WITH INTERCHANGEABLE LENSES) OR AUDIO-VIDEO RECORDING EQUIPMENT
• NO UMBRELLAS
• NO TENTS OR TARPS
• NO BANNERS
• NO FRISBEES OR THROWING OBJECTS
• NO KNIVES OR NO WEAPONS
• NO LASER POINTERS
• ONLY WORKING DOGS PERMITTED ON SITE
• COMMERCIALLY SEALED PLASTIC BOTTLES OF NON-ALCOHOLIC BEVERAGE OR EMPTY PLASTSIC BOTTLES WILL BE PERMITTED (UP TO ONE LITRE IN SIZE)
• NO BARBEQUES OR FIRES PERMITTED

PLEASE NOTE THAT ALL ITEMS ARE SUBJECT TO SEARCH AT THE GATE. IN THE EVENT YOU CHOOSE TO REFUSE A SEARCH, YOU WILL BE DENIED ACCESS TO THE SITE.

QUESTIONS:
• If there are any additional questions that aren’t covered in this list – please email: boxoffice@burnaby.ca

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Onsite Services & Facilities
LIVE NATION CONCERTS
First Aid:
Designated First Aid tents are located on both the east and west sides of the site.

People with Disabilities:
A designated seating area for any patrons requiring wheelchair, ADA or special seating consideration will be located on site.
Please contact Live Nation at 604-683-4233 or angelabonifacio@livenation.com with your ticket order confirmation number if you require special seating arrangements.

Food and Beverages:
A variety of food and beverage options will be available on site.
Outside food and beverages, aside from personal reusable bottles with water, are not permitted on site.
There will be free water station on the concert site where concert goers will be able to refill their bottles.

Alcoholic Beverages:
Alcoholic beverages can be purchased from the on site beer garden, located at the north end of the park near Shadbolt Centre.
Only 2 drinks can be served per person at one time.
As required by law, ANYONE appearing under 40 years of age will be asked to produce 2 pieces of Government Issued ID.
ID Must have name, date of birth, photo and signature
DAV (Drinking Age Verified) wristbands are available upon arrival, and at the point of purchase for drink tickets.
DAV wristbands must be worn by anyone consuming alcohol.

ATM-Bank Machines:
Two (2) ATM units will be located on site.

For Burnaby Blues and Roots Festival please refer to
www.burnabybluesfestival.com for more information