
For everyone’s safety, security and enjoyment, we ask you to only bring bags that meet our approved bags identified below to allow us to safely and efficiently properly screen and welcome fans into the event. All bags and hand-carried items will be subject to search and screened for prohibited items prior to allowing entry to the venue. Failure to comply with our Bag Policy will result in denial of entry to the venue. Guests denied entry to the venue will not be issued a refund. Please note, there is NO coat check or bag check available on site.
Approved bags include small clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event. The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. ANY BACKPACKS WILL NOT BE PERMITTED.
From Vancouver: TransCanada Highway 1, Exit 32 to Sprott St.
From East: TransCanada Highway 1, Exit 33 to Canada Way
There are 2 public entrances to the venue: Main East Gate & West Gate. Both entrances feed from Deer Lake Avenue off Deer Lake Parkway or Canada Way. Signs will point patrons in the direction of site access.
The Main East Gate is located on the northeast side of the venue, next to the Shadbolt Centre. The Box Office is located at this entrance. There is no will call/box office pick up. Tickets are non-refundable. For shows that aren’t sold out in advance, tickets will be available for purchase at the venue on the night of show at door time. The box office accepts all major credit cards, debit cards and cash.
The West Gate is located on the northwest side of the venue. All guests with tickets already can enter through this gate
To promote public safety and reduce traffic gridlock, the following traffic plan will be implemented for this show:
Designated pickup/drop-off zone is located at the Burnaby City Hall and Esso gas station by Canada Way & Sperling Ave. Please note, there is no vehicle access on Deer Lake Avenue between 4PM-11PM.
For vehicles displaying the official handicapped parking permit (SPARC), limited parking will be available on a first come first served basis at the north lot of Shadbolt Centre (6450 Deer Lake Ave).
Public parking in the vicinity of the venue is limited. Guests are encouraged to use alternative modes of transportation such as transit, taxis, carpools, or bicycles (bike racks available near East Gate entrance).
First come first served parking is available at the Burnaby Village Museum lot after 4:30PM. Please note, Deer Lake Ave will be closed to regular traffic from 4PM to 11PM.
The following bus routes service the Deer Lake Park area and include stops at Lougheed Mall, Brentwood Mall, and Metrotown:
The closest bus loop to the site is located at Burnaby City Hall.
For further transit information, please contact Translink at 604-953-3333 or click on “Trip Planner” at https://www.translink.ca/.
During large scale events in Deer Lake Park, there may be a last-minute decision to temporarily halt bus service on Deer Lake Avenue. This decision is made by RCMP in collaboration with transit authorities and may not be passed on right away to event staff in order that the public can be advised. In most cases, Translink will post an “Interruption of Service” notice on the bus stops in question on Deer Lake Avenue. If you arrive at the bus stop and wait for a specific bus that is late to arrive or there are many others waiting at the stop, it is likely the service has been temporarily interrupted. We would like to suggest that you walk over to the bus loop at Burnaby City Hall. Proceed west on Deer Lake Avenue to Deer Lake Parkway and turn north (right) to City Hall bus loop.
Bicycles will not be permitted inside the venue. Limited bike racks are available near the East Gate entrance.
A designated ADA/accessible seating area for any patrons requiring wheelchair or special seating consideration is available on site. If you have already purchased a standard general admission ticket for this show and require an Accessible Seating ticket, please contact Live Nation at LNWesternCanadaHelp@LiveNation.com with your ticket order confirmation number.
The designated accessible seating area is located at the Northeast end of the concert bowl. While both entrances are wheelchair accessible, use of the Main East Gate is recommended. Please speak to the door hosts on arrival for directions to the ADA area.
Accessible seating patrons who require an attendant are encouraged to purchase a ticket for their attendant from Ticketmaster. There will be 1 attendant permitted per accessible seating patron in the designated seating area. If needed, there will be a staff member available on site to provide some assistance.
Re-entry to and from the ADA area is permitted, but patrons are asked to keep their Accessible Seating ticket with them in order to re-access the area. Wheelchair accessible toilets are located next to the platform
The designated First Aid tent is located on the east side of the site.
There will be a free water station on site where guests can fill their bottles. Each guest is allowed 1 empty personal reusable bottle (NO glass). Water bottles cannot exceed 1L.
A variety of food and beverage options will be available on site.
Outside food and beverages are not permitted on site. There will be a free water station on site. Each guest is allowed one empty soft-sided (squeezable) water bottle that does not exceed 1L.
Two (2) ATM units will be located on site. There is one ATM located by the Box Office at the East Entrance (Shadbolt Centre) and one ATM inside the venue near the beer garden.
Missing person location is located by the First Aid tent on the east side of the site.
Bags will be subject to search at the gates prior to entry.
No lawn chairs of any design will be permitted on site. Blankets are permitted.
To ensure the enjoyment and safety of all guests the following items are NOT permitted onsite:
Please Note: The above item list is subject to change without notice based on safety and audience experience concerns.
For Live Nation events, children aged 10 and under are welcome to attend for free when accompanied by a ticket-holding adult. Exceptions will be noted below. Ear protection for children is strongly recommended.
If you misplace an item at an event, please speak to an uniformed venue security staff at the Main East Gate while on site.
For inquiries about missing items after the event, please contact: LNWesternCanadaHelp@LiveNation.com.
Smoking and vaping is not permitted anywhere on site for Live Nation events.
Deer Lake Park is located in a residential area. Please respect our neighbours by keeping this area clean and placing all trash or recycling in the bins provided around the site.
We are committed to creating a safe, respectful, inclusive, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:
Use of foul, threatening, offensive or abusive language or gestures.
Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other.
Harassment, including unwelcome or hostile behavior, physical contact or sexual attention.
Fighting or any other type of violence.
Wearing or using clothing, signs, and banners which are offensive in nature.
Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.
Throwing objects or interfering with the progress of the event.
Being in possession of alcohol not purchased inside the venue.
Being a minor in possession of alcohol or providing a minor with alcohol.
Being in possession of weapons, illegal substances or any other prohibited items.
Smoking (including e-cigarettes, personal vapourizers, and cannabis).
Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas.
Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.
We will not tolerate any unsafe, offensive behaviour that violates of Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues.
Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.
Stay hydrated and drink lots of water
Wear sunscreen and dress for the weather
Check your local Public Health website for the latest information about communicable illness (i.e. COVID-19)
Check your local Public Health website on safe substance use and alcohol consumption
Do not bring prohibited items into the event
Follow our Fan Code Of Conduct for your and everyone’s safety
Follow instruction from security and venue staff – they are here to help
If you see something, say something - report safety and security concerns immediately to security and venue staff