Know Before You Go

BAG POLICY

For everyone’s safety, security and enjoyment, we ask you to only bring bags that meet our approved bags identified below to allow us to safely and efficiently properly screen and welcome fans into the event. All bags and hand-carried items will be subject to search and screened for prohibited items prior to allowing entry to the venue. Failure to comply with our Bag Policy will result in denial of entry to the venue. Guests denied entry to the venue will not be issued a refund. Please note, there is NO coat check or bag check available on site.

Approved bags include small clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event. The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. ANY BACKPACKS WILL NOT BE PERMITTED.

 

VENUE DIRECTIONS

From Vancouver: TransCanada Highway 1, Exit 32 to Sprott St.
From East: TransCanada Highway 1, Exit 33 to Canada Way

 

ENTRY TO THE VENUE

There are 2 public entrances to the venue: Main East Gate & West Gate. Both entrances feed from Deer Lake Avenue off Deer Lake Parkway or Canada Way. Signs will point patrons in the direction of site access.

The Main East Gate is located on the northeast side of the venue, next to the Shadbolt Centre. The Box Office is located at this entrance. There is no will call/box office pick up. Tickets are non-refundable. For shows that aren’t sold out in advance, tickets will be available for purchase at the venue on the night of show at door time. The box office accepts all major credit cards, debit cards and cash.

The West Gate is located on the northwest side of the venue. All guests with tickets already can enter through this gate

 

DEER LAKE AVENUE ROAD CLOSURES

To promote public safety and reduce traffic gridlock, the following traffic plan will be implemented for this show:

• From 4:00pm to 9:00pm Deer Lake Ave will be closed to all traffic between Deer Lake Parkway and Sperling Ave. During this time, only authorized traffic will be let into Deer Lake Ave. Bus service will continue in both directions. Traffic coming onto Deer Lake Ave. will enter at Canada Way (by the Burnaby Village Museum) and proceed west with the option to exit at either Century Park Way or Deer Lake Parkway.
• Starting at 6:00PM, bus service will divert off Deer Lake Avenue. The 144 (both 144 Metrotown and 144 SFU) will stop at the City Hall Bus Loop and at stops on Canada Way.
• From 9:00pm to 11:00pm Deer Lake Ave will be closed in both directions.
• Uber/Lyft/Rideshare pick up must happen at Burnaby City Hall or the Esso gas station by Canada Way & Sperling Ave.

 

DROP OFF & RIDESHARE

Designated pickup/drop-off zone is located at the Burnaby City Hall and Esso gas station by Canada Way & Sperling Ave. Please note, there is no vehicle access on Deer Lake Avenue between 4PM-11PM.

 

ACCESSIBLE PERMIT PARKING

For vehicles displaying the official handicapped parking permit (SPARC), limited parking will be available on a first come first served basis at the north lot of Shadbolt Centre (6450 Deer Lake Ave).

 

GENERAL PARKING

Public parking in the vicinity of the venue is limited. Guests are encouraged to use alternative modes of transportation such as transit, taxis, carpools, or bicycles (bike racks available near East Gate entrance).

First come first served parking is available at the Burnaby Village Museum lot after 4:30PM. Please note, Deer Lake Ave will be closed to regular traffic from 4PM to 11PM.

 

PUBLIC TRANSPORTATION

The following bus routes service the Deer Lake Park area and include stops at Lougheed Mall, Brentwood Mall, and Metrotown:

• 110 Lougheed Stn/Metrotown Stn
• 123 New West Stn/Brentwood Stn
• 129 Metrotown Stn/Edmonds Stn
• 136 Lougheed Stn/Brentwood Stn
• 144 SFU/Metrotown Stn - includes stop at Shadbolt Centre and connects to the Millennium Skytrain Line at Sperling/Burnaby Lake Station, and the Expo Line at Metrotown Station

The closest bus loop to the site is located at Burnaby City Hall.

For further transit information, please contact Translink at 604-953-3333 or click on “Trip Planner” at https://www.translink.ca/.

 

IMPORTANT PUBLIC TRANSPORATION NOTICE

During large scale events in Deer Lake Park, there may be a last-minute decision to temporarily halt bus service on Deer Lake Avenue. This decision is made by RCMP in collaboration with transit authorities and may not be passed on right away to event staff in order that the public can be advised. In most cases, Translink will post an “Interruption of Service” notice on the bus stops in question on Deer Lake Avenue. If you arrive at the bus stop and wait for a specific bus that is late to arrive or there are many others waiting at the stop, it is likely the service has been temporarily interrupted. We would like to suggest that you walk over to the bus loop at Burnaby City Hall. Proceed west on Deer Lake Avenue to Deer Lake Parkway and turn north (right) to City Hall bus loop.

 

BICYCLES

Bicycles will not be permitted inside the venue. Limited bike racks are available near the East Gate entrance.

 

ACCESSIBLE SEATING

A designated ADA/accessible seating area for any patrons requiring wheelchair or special seating consideration is available on site. If you have already purchased a standard general admission ticket for this show and require an Accessible Seating ticket, please contact Live Nation at LNWesternCanadaHelp@LiveNation.com with your ticket order confirmation number.

The designated accessible seating area is located at the Northeast end of the concert bowl. While both entrances are wheelchair accessible, use of the Main East Gate is recommended. Please speak to the door hosts on arrival for directions to the ADA area.  

Accessible seating patrons who require an attendant are encouraged to purchase a ticket for their attendant from Ticketmaster. There will be 1 attendant permitted per accessible seating patron in the designated seating area. If needed, there will be a staff member available on site to provide some assistance.

Re-entry to and from the ADA area is permitted, but patrons are asked to keep their Accessible Seating ticket with them in order to re-access the area. Wheelchair accessible toilets are located next to the platform

 

FIRST AID

The designated First Aid tent is located on the east side of the site.

 

WATER STATION

There will be a free water station on site where guests can fill their bottles. Each guest is allowed 1 empty personal reusable bottle (NO glass). Water bottles cannot exceed 1L.

 

FOOD AND BEVERAGE

A variety of food and beverage options will be available on site.

Outside food and beverages are not permitted on site. There will be a free water station on site. Each guest is allowed one empty soft-sided (squeezable) water bottle that does not exceed 1L.

 

ALCOHOLIC BEVERAGES

• Alcoholic beverages can be purchased from the on-site beer garden, located at the north end of the park near Shadbolt Centre.
• As required by law, ANYONE appearing under 40 years of age will be asked to produce 2 pieces of Government Issued ID.
• ID must have name, date of birth, photo and signature.
• DAV (Drinking Age Verified) wristbands are available upon arrival, and at the point of purchase for drink tickets.
• DAV wristbands must be worn by anyone consuming alcohol.
• Only 2 drinks can be served per person at one time.

 

ATM/BANK MACHINES

Two (2) ATM units will be located on site. There is one ATM located by the Box Office at the East Entrance (Shadbolt Centre) and one ATM inside the venue near the beer garden.

 

MISSING PERSON LOCATION

Missing person location is located by the First Aid tent on the east side of the site.

 

SECURITY SCREENING

Bags will be subject to search at the gates prior to entry.

No lawn chairs of any design will be permitted on site. Blankets are permitted.

To ensure the enjoyment and safety of all guests the following items are NOT permitted onsite:

• Aerosol containers of any kind
• Animals. Only service dogs with a British Columbia Dog Identification Card are permitted Guide Dog and Service Dog Certification - Province of British Columbia (gov.bc.ca). If the service dog team is from out of province, the equivalent license/Identification card from the licensing body in their home state or province is required
• Any bag larger than 12”x 6”x 12” (exceptions will be made for medically necessary bags or diaper bags required for infant/child items)
• Hard sided water bottles, soft sided water bottles exceeding 1 Litre
• Hydration packs with more than two main compartments and one smaller compartment or with the bladder not intact and ready for use. No metal or hard framing (must be empty upon entry)
• Artificial noise makers, including megaphones and air horns
• Musical instruments and Bluetooth speakers
• Balloons or inflatables of any kind
• Coolers
• Costume masks
• Drones
• Flag poles or poles/long sticks of any kind
• Walking sticks or canes of any kind unless it is a medical required mobility device
• Gang or club clothing and/or gang or club support gear
• Banners, posters, signs and flags
• Gas masks
• Glass of any kind
• Hard-sided (Wood or metal framed) folding fans
• Helmets, unless medically required
• Illegal drugs and drug paraphernalia
• Laptops/tablets
• Laser pointers of any kind
• Outside food & beverage that is homemade or open. Must be factory sealed, with the exception of medical necessary or prescribed items
• Outside liquor
• Pocketknives of any kind
• POI, whips and other flow props
• Portable chairs of any kind, including lawn chairs
• Professional audio, video or photography equipment (no detachable lenses, tripods, zoom lens 2 inches or greater, and/or commercial use camera assemblies)
• Pyrotechnics of any kind, including fireworks, sparklers or firecrackers
• Selfie Sticks or GoPro apparatus
• Skateboards, rollerblades, roller skates, scooters, wheeled or motorized items intended to be ridden
• Sports equipment (i.e., Frisbees, hula hoops, etc.)
• Tactical clothing or equipment
• Tents
• Umbrellas
• Water guns
• Weapons of any kind and/or items that can be used as a weapon, including but not limited to large spikes, heavy wallet chains, bats/clubs, etc.
• Any other item deemed unsafe by site management

Please Note: The above item list is subject to change without notice based on safety and audience experience concerns.

 

FREE ADMISSION FOR CHILDREN

For Live Nation events, children aged 10 and under are welcome to attend for free when accompanied by a ticket-holding adult. Exceptions will be noted below. Ear protection for children is strongly recommended.

 

LOST AND FOUND

If you misplace an item at an event, please speak to an uniformed venue security staff at the Main East Gate while on site.

For inquiries about missing items after the event, please contact: LNWesternCanadaHelp@LiveNation.com.

 

SMOKING & VAPING

Smoking and vaping is not permitted anywhere on site for Live Nation events.

 

LITTER

Deer Lake Park is located in a residential area. Please respect our neighbours by keeping this area clean and placing all trash or recycling in the bins provided around the site.  

We are committed to creating a safe, respectful, inclusive, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures.

• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other.

• Harassment, including unwelcome or hostile behavior, physical contact or sexual attention.

• Fighting or any other type of violence.

• Wearing or using clothing, signs, and banners which are offensive in nature.

• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.

• Throwing objects or interfering with the progress of the event.

• Being in possession of alcohol not purchased inside the venue.

• Being a minor in possession of alcohol or providing a minor with alcohol.

• Being in possession of weapons, illegal substances or any other prohibited items.

• Smoking (including e-cigarettes, personal vapourizers, and cannabis).

• Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas.

Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.

We will not tolerate any unsafe, offensive behaviour that violates of Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues.

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.